FAQ

FAQ

Here are some of the questions we always receive, from both merchants and customers.

We support all countries of the world, and all legal sectors except OFAC Sanctioned countries. This however, is subject to change.

If you just want to use our payment gateway for receiving crypto payments, then you do not need any documents.

However, if you wish to use our crypto cards and FX ramp, then you would need to submit a few documents.

The documents include:

  1. Directors' Proof of Identity
  2. Certificate of Incorporation
  3. Licenses(If necessary)
  4. Utility Bill

We currently have 20+ cryptocurrencies available. These include but not limited to Bitcoin, Ethereum, Tron, USDT, BUSD, DAI, Zinari, Polygon, Tezos and Monero. We accept applications from all crypto projects, who want to achieve real life utility

Zinari does not charge commissions on transactions carried out on the payment gateway.

Always ensure you copy the exact amount of tokens at the checkout page. Reach out to the merchant for a refund.

Kindly reach out to the merchant, with the transaction hash. If the merchant received the payment, he might be of help.

We only provide a software for seamless payments, we do not hold user funds or have the ability to refund.

Yes, we have plugins for Woocommerce, Drupal, Shopify, Selz, Magento and others.

If you want a custom plugin for your platform, or want to build a plugin, kindly reach out to [email protected]

Yes we do! You can view it by clicking here

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Zinari helped us integrate crypto payments to our checkout flow. We have now seen 15% deduction in abandoned carts, and we have been able to integrate instant deliveries, at scale.

team

Cruz Chan

Customer

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